Returning a product

Before returning any items please call us on 01296 668734 during opening hours for a returns authorisation number and print off the returns form (click here to download our returns form) from this site. This must be enclosed with the goods you are returning.

If you have received damaged or faulty goods then we will either replace them, credit the card you used to pay for the goods or send you a cheque for the value of the refund. We will also refund your delivery charges.

If we have sent you the wrong product, size or colour then we will send out the correct product giving you a free return for the incorrect product and a free delivery of the replacement. Goods must be returned unused and in original sales condition.

If you simply don't like what you bought then once you've returned it we will credit your card. All goods must be returned within 30 days of receiving the order. Goods must be returned unused and in original sales condition. We will require payment for the initial delivery and the return if return using this reason.