Terms & Conditions

Ordering

There are four ways you can place an order:

1. Online: www.tackheaven.co.uk

2. Telephone: Please contact us on 01296 668734 and provide the following information:
The product description of each item, including size and colour.
Your name, address & telephone No
Your credit/debit card.

3. By Email: sales@tackheaven.co.uk
Please complete and email the order form which can be downloaded from here.

4. By Post: Tack Heaven, Station House, Station Road, Cheddington, Beds, LU7 0SQ using the Order form downloaded from here

Order cancellations
If you wish to cancel your order before it has been despatched a full refund will be processed for you. If the order has been despatched prior to cancellation it is your responsibility to return the items to us. Within 5 days of receipt of the goods we will process a refund (not inlcuding original postal charges). All goods must be returned within 30 days of receiving the order.

Prices
Prices are as quoted on the website at the time you place your order, exclusive of delivery.

No Hidden Charges
The prices displayed on the site include VAT. We do not include delivery charges within the price for individual items, as delivery fees are calculated on your order as a whole. Any delivery costs (where applicable) are added and clearly stated at the checkout.

Payment Options
We accept orders via this web site, by phone on +44 (0) 1296 668734, by email at sales@tackheaven.co.uk and by post.
We accept the following credit cards: Visa, Mastercard, Switch, Delta, and Solo. Plus cheques made payable to “Philip Jones & Karen Flowers” however please note that your order will not be dispatched until the cheque is cleared.

Availability
All orders for products are subject to availability.

Product descriptions
Our suppliers cannot hold Tack Heaven responsible for any variations in product specifications enforced without notice. Due to the limitations of photography and broadcasting, colours of goods you receive may differ slightly to those displayed on your monitor. If you are in any way dissatisfied with an item, you may of course return it.

Brand Names
All brand names, product names and titles used in this site are trademarks or trade names of their respective holders. No permission is given in respect of use of any of the above and such use may constitute an infringement of the holders' rights.

Returns
Before returning any items call us on 01296 668734 or 07708855768 during opening hours for a returns authorisation number and print off the returns form from this site. This must be enclosed with the goods you are returning.

If you have received damaged or faulty goods then we will either replace them, credit the card you used to pay for the goods or send you a cheque for the value of the refund. We will also refund your delivery charges.

If we have sent you the wrong product, size or colour then we will send out the correct product giving you a free return for the incorrect product and a free delivery of the replacement. Goods must be returned unused and in original sales condition.

If you simply don't like what you bought then once you've returned it we will credit your card. All goods must be returned within 30 days of receiving the order. Goods must be returned unused and in original sales condition. We will require payment for the initial delivery and the return if return using this reason.

Refunds
We do not store your credit card number. This does not affect your statutory rights. We will ask you for details at the time of giving you your returns authorisation number reference.

Data protection
We will only use the information that we collect about you lawfully. If you do not want us to pass your information to any third parties or you wish to stop receiving any information about us or our services, please advise by email. The personal information, which we hold, will be held securely in accordance with our internal security policy and the law.

We do not store your credit or debit card details.

Customer Service
We believe we offer quality products through a professional shopping experience however we recognise that there may be occasions that you may have to query or complain and offer this section to assist you to discuss your dissatisfaction.

Our aim is to provide 100% customer satisfaction however we recognise that there may be times when this does not happen and we make a promise to you that we will endeavour to deal with any issues as promptly as possible. We will register your complaint and keep upto date with progress, and this will remain open until you feel it has been satisfactorily resolved.

Payment Security
We guarantee your security 100%, through Nochex your payment details are protected.

When you shop at Tack Heaven we do not store your credit card number on our system at all.
If you require a refund for a purchase we will issue you a returns authorisation reference number and we will ask you for all your details at the time of giving you this reference.
If you are still concerned with regard to the Internet then print of our mail order form and post it to us together with a cheque for the order baalnce inclduing shipping at the following address:
Tack Heaven
Station House
Station Road
Cheddington
Beds
LU7 0SQ

Delivery Prices & Policies
• Delivery is charged at either First Class Mail prices or next day delivery price as stated at the time of checkout.
• We aim to deliver in 5 clear working days. We will email or telephone you once the despatch has been made so you know that your order is on its way.
• If we have to split your order we will telephone or email you and you can cancel the item if you wish.

Deliveries to Ireland or Rest of the World
Please contact us and we will advise you of the cost

Returns Procedure
Before returning an item, please contact us to obtain a returns number. Then you will need to print off a returns form from this site.
Use this guide to complete your return:
• Contact us to request a Returns Number.
You can contact us by phone on 01296 668734 or 07708855768
• Print off and complete a Returns Form.
A copy of the form can be downloaded or requested by email. Press this link: Returns Form.
Return the goods AND the Returns Form to:
Tack Heaven
Station House
Station Road
Cheddington
Beds
LU7 0SQ