Terms
& Conditions
Ordering
There are three ways you can place
an order:
Online: www.tackheaven.co.uk
Telephone: Please contact us on 01296
660902 / 0751 958 5184 and provide the following information:
The product description of each item, including size
and colour.
Your name, address & telephone No
Your credit/debit card.
By Post: Tack Heaven, Tunfield Nursery,
Hog Lane, Ashley Green, Nr Chesham, Bucks, HP5 3PY using
the Order form downloaded from here
Your Order - Conditions of
Acceptance
• Please note that when you place
an order online with Tack Heaven payment is instantly
released by your bank and automatically accepted by
Sage Pay on behalf of Tack Heaven. You should then receive
a payment confirmation e-mail from Sage Pay. However,
the acceptance of funds and subsequent communication
from Sage Pay in no way constitutes an acceptance of
the order or a guarantee of despatch of goods.
• Your order (including
payment) will be treated as an offer to purchase
from Tack Heaven, acceptance of which is indicated when
and only when Tack Heaven despatch the goods. Up until
the point of despatch Tack Heaven reserves the right
to decline to issue your order and to process a full
refund. Once we despatch the order (and at no time prior
to this) Tack Heaven enters into a legally binding agreement
with you the customer regarding said order.
• Despatch of orders is conditional
upon (among other things) stock availability. For each
product stock availability is indicated by the availability
notes online. However, Tack Heaven cannot guarantee
the strict accuracy of those notes. The notes should
be taken as a general indication only. If for any reason
an order for an item or items advertised as IN STOCK
at the time of purchase later turns out to be out of
stock Tack Heaven will inform the customer ASAP.
• All credit and charge card
holders are subject to validation checks and authorisation
by the card issuer. If the issuer of your payment card
refuses to authorise payment to us, we will not be liable
for any delay or non-delivery. If the issuer of your
payment card authorises payment but returns failures
on some or all of the credit checks run against your
order Tack Heaven reserves the right to delay despatch
pending satisfactory resolution (to be determined by
Tack Heaven) of the security issue.
Order cancellations
If you wish to cancel your order before it has been
despatched a full refund will be processed for you.
If the order has been despatched prior to cancellation
it is your responsibility to return the items to us.
Within 5 days of receipt of the goods we will process
a refund (not including original postal charges). All
goods must be returned within 14 days of receiving the
order.
Prices
Prices are as quoted on the website at the time you
place your order, exclusive of delivery.
No Hidden Charges
The prices displayed on the site include VAT. We do
not include delivery charges within the price for individual
items, as delivery fees are calculated on your order
as a whole. Any delivery costs (where applicable) are
added and clearly stated at the checkout.
Payment Options
We accept orders via this web site, by phone on +44
(0) 1296 660902, by email at sales@tackheaven.co.uk
and by post.
We accept the following credit cards: Visa, MasterCard,
American Express, and Solo. Plus cheques made payable
to “Tack Heaven” however please note that
your order will not be dispatched until the cheque is
cleared.
Availability
All orders for products are subject to availability.
Product descriptions
Our suppliers cannot hold Tack Heaven responsible for
any variations in product specifications enforced without
notice. Due to the limitations of photography and broadcasting,
colours of goods you receive may differ slightly to
those displayed on your monitor. If you are in any way
dissatisfied with an item, you may of course return
it.
Brand Names
All brand names, product names and titles used in this
site are trademarks or trade names of their respective
holders. No permission is given in respect of use of
any of the above and such use may constitute an infringement
of the holders' rights.
Returns
We hope you are a happy with your purchases however
if you need to return an item for any of the below reasons
please see the below instructions:
Basic Returns Procedures:
Whatever you want to return to us,
and for whatever reason, there are some basic procedures
you will need to follow:
• Contact us within 14 days of
the order date by email at sales@tackheaven.co.uk
to obtain a Returns Number (RMA.) Please give the reason
for wishing to return an item, and if it is faulty as
much detail as possible in describing the fault. Information
such as your product name, order number, date of placing
the order, name and address will help us to issue the
RMA more quickly.
• When your RMA number is issued
we will provide you with information on how to prepare
the package for return and where to return it to. Please
print, complete and include the returns
form in your returns package.
• Legally you are required to
take reasonable care of the goods whilst they are in
your possession. Unless faulty, goods should be returned
AS SOLD in original packaging with all tags attached
and must not have been used. Tack Heaven may deduct
a reasonable amount from any refund owing for returned
goods in order to prepare them for resale if this is
required due to failure to comply with the above.
• Please also take care to wrap
the goods in some kind of external packaging in order
to ensure their safe return if you are returning any
item they must be repackaged and not be sent back with
labels etc attached to the original suppliers packaging.
Tack Heaven may deduct a reasonable amount (or be unable
to provide a refund) from any refund owing for returned
goods in order to prepare them for resale if this is
required due to failure to comply with the above.
• Return packages must be clearly
marked (on despatch packaging, never directly on the
product/product container) with this RMA for warehouse
identification purposes.
• Where you are returning goods
yourself Tack Heaven advises the use of a carrier that
provides proof of delivery and insurance cover.
• It will take approximately
7 working days to process orders returned with an RMA.
Those returned without obtaining an RMA could take up
to 30 working days to process.
• You will be sent an email confirming
when to expect your replacement, where a replacement
has been requested. If the replacement does not arrive
by the end of the date indicated your are entitled to
consider the delivery as late.
• Although you are welcome to
contact the courier direct in cases of lateness we are
happy to do so on your behalf. If your delivery does
not arrive on time / at all please let us know as soon
as possible. Failure to do so may affect your right
to claim, where applicable, for any lateness or loss.
We are required by our courier company to put in any
claim for lateness or loss within 7 days of the date
of despatch.
Further Returns Procedures
(specific to the reason for return):
Beyond these basic return procedures
Tack Heavens return policy varies according to the reason
for return. Please see below:
Goods damaged in transit/incorrect
goods issued/goods missing from package:
• IT IS IMPERATIVE that you check
your goods immediately upon receipt and BEFORE signing
for them to ensure that there is no obvious damage to
the delivery bag which might have resulted in some damage
to the contents
• If the bag is damaged please
make sure you check the contents BEFORE signing for
the goods, the driver should be happy for you to do
so in this circumstance. If goods are damaged and/or
items are missing please make sure you clearly sign
for the goods as damaged and/or missing on delivery.
Failure to do so will affect your right to refund/replacement.
• If the bag is not damaged it
is still imperative that you check the contents ASAP.
Ideally you would do this before signing for the goods,
but if not you would do so immediately afterwards.
• We recommend you check that
a) you have not been sent an incorrect item or incorrect
items
b) you have everything that you ordered as stated in
the product notes
c) nothing is damaged in any way.
• If you have been sent something
you didn’t order and don’t intend to keep
please do not open the packaging (by this we mean the
manufacturer packaging, not the courier bag the order
arrives in.) Goods that are returned as incorrect may
not be accepted if the package has obviously been opened
and/or the contents removed and/or used in any way.
• If the product is incomplete
or damaged we appreciate that you may need to open the
package and even remove the product in order to discover
this. However products returned as damaged may not be
accepted if they have obviously been used in any way.
• *****VERY IMPORTANT*****
If your product is damaged on receipt (whether discovered
prior to signing for it or afterwards), incomplete,
different to what you ordered or any combination of
these we allow 24hrs, starting from and including the
date and time of receipt, as a reasonable period within
which you must notify us. This is why it is imperative
to check the package right away.
• Provided we are notified within
24hrs you may return the item yourself and we will refund
what we deem to be reasonable shipping costs (please
check first with us) If you do not inform us of the
problem within this time we will unfortunately be unable
to offer any assistance.
• We expect to receive the returned
goods within 7 days of your original receipt of the
order in question. If you do not return the goods to
us within this time, we will take this as your decision
to keep the goods.
• Any customer returning goods
as not what was ordered/damaged on receipt, which are
found to be what was ordered/not damaged, shall not
be entitled to a refund of the shipping costs incurred
in returning the goods to Tack Heaven. If Tack Heaven
has pre-paid the shipping costs for the return the customer
may have those shipping charges deducted from any refund
owing. Under these circumstances customers will not
be entitled to a replacement item, only a refund (less
any shipping costs associated with the order) or a re-issue
of the original goods (potentially subject to the customer
making further payment for re-issue shipping.)
• Where exact like for like item
replacements cannot be provided the customer will be
given the option of an alternative item replacement*
or a full refund usually processed onto the card.
• Refunds (not including the
original shipping charges unless exact like for like
item replacements cannot be provided – see above)
for not what was ordered/damaged on receipt orders will
usually be issued within 7 working days of Tack Heaven
receiving them back, provided they are returned according
to the above terms and conditions. Refunds are usually
processed onto the card originally used to make payment,
unless otherwise stated.
• Replacements for goods that
are not what was ordered/damaged on receipt will usually*
be issued within 7 working days of Tack Heaven receiving
returned items, provided they are returned according
to the above terms and conditions.
* - for exceptions see the Replacements
for returned items section below.
Unsuitable goods:
• We hope that you will be pleased
with your purchases but if for any reason you find a
product doesn’t fit etc you are welcome to return
the item either for a refund or exchange within 14 days.
However once 14 days have passed from the date of your
receipt of the order we cannot accept it for return
unless it is faulty.
• When an order is returned as
unsuitable we will require the customer to arrange and
pay for return despatch.
• We expect to receive goods
returned as unsuitable within 14 days of your original
receipt of the order in question. If you do not return
the goods to us within this time we may refuse to accept
the return.
• Refunds (not including the
original shipping charges) for unsuitable orders will
usually be issued within 7 working days of Tack Heaven
receiving them back, provided they are returned according
to the above terms and conditions. These refunds are
usually issued in cheque form or via your original credit
card.
If you wish to exchange the item for
another product please advise us when requesting the
returns number (RMA), the customer will be required
to pay for the returned item(s) and the cost of returning
the exchanged product.
Faulty goods:
How and when should the goods be
returned to Tack Heaven?
• In the unfortunate event of
your product being faulty on receipt please contact
sales@tackheaven.co.uk
within 24hours of receipt for a returns number (RMA).
Tack Heaven will then supply you with the information
on how to return the item. Once the item is received
within 7 days either a replacement item will be sent
and a refund provided for shipping costs to the customer
or a refund provided including shipping costs. Please
contact as first as Tack Heaven will only refund what
we consider to be a reasonable shipping cost.
• Where fault occurs and/or is
reported after the first 30 days from receipt of goods
we will require the customer to arrange return shipping
and pay any associated costs, although we will then
pay for the shipping of any replacement item.
• We expect to receive faulty
goods within 14 working days of your being issued an
RMA. If you do not return the goods to us within this
time, or make them available for us to retrieve within
this time, your RMA number will be declared void and
you will be required to obtain a new RMA number and
begin the procedure afresh.
• PLEASE DO NOT ATTEMPT TO RETURN/COLLECT
ITEMS YOURSELF IN PERSON. We have set procedures for
the return of goods to us/issue of goods to customers,
as outlined below. We do not have a shop front at our
office and we are not set up to receive customers there.
We regret that customers who turn up on an ad hoc basis
will have to be politely turned away and staff members
have been advised not to accept goods from or hand goods
over to customers who approach them in this way.
Refund, replacement or re-issue?
• If the faulty item is reported
within 14 days of receipt of the order in question you
are entitled to a full refund on that item. After this
14 day ‘full refund’ period has passed Tack
Heaven will not offer a refund, but will arrange to
replace your returned item with a new item. For more
detailed information on replacement/repair procedure,
please see the Replacements/repairs procedures
for returned items section below.
Replacements/repairs procedures
for returned items:
• PLEASE NOTE this section does
not apply to goods returned as unsuitable.
• Where replacements are issued
we only offer exact like for like items, unless we have
a permanent or temporary shortage of stock of the item
in question, in which case alternative items and possibly
credit notes can be made available (please see associated
points below.)
• Replacements/refunds (the latter
where applicable and usually in the form of a credit
back onto the card originally used to make payment)
for returned goods will usually be issued within 7 days
of Tack Heaven receiving returned items, provided they
are returned according to the above terms and conditions.
• When your replacement is ready
to be issued Tack Heaven will contact you to arrange
delivery. Please provide clear and accurate information
regarding to who/where and when the delivery of replacement/repaired
goods should be carried out. Where Tack Heaven arranges
in full agreement with the customer to deliver replacement/repaired
items, if the delivery is unsuccessful in any way due
to the error/negligence of the customer the customer
shall henceforth be expected to pay any costs associated
with further delivery attempts before further delivery
attempts can be made.
• Delivery of replacements will
follow the same procedure as original delivery of goods
– for further details on that procedure please
check Delivery Procedure in the Delivery section of
our Help pages.
What happens if Tack Heaven
offer a replacement but cannot replace my returned item
with a like for like item?
• Although we usually process
returns within 7 days of receiving them, replacements
may take longer to issue where we are out of stock of
the item in question. We will always keep the customer
informed of any such delays.
• If stock is temporarily unavailable
we will keep you informed of when more is expected.
If the RMA was booked within the first 14 days of your
receipt of goods we will not require you to wait for
new stock to arrive unless you wish to. For customers
who wish to wait and for those who booked RMAs after
the first 14 days from receipt of goods there should
be a wait of less than 30 days after our receipt of
the returned goods for the new stock to arrive. We would
like to point out that is very unusual for a customer
to have to wait anything like 30 days for a replacement
item.
• If the RMA was booked within
the 14 days and the customer doesn’t wish to wait
for stock to arrive, or if stock does not/will not arrive
within 30 days, we can offer an alternative product
replacement. Our product managers will happily give
advice about the options available. Where the alternative
item cost is lower than the price paid for the item
being returned the price difference will be refunded.
Where the alternative item cost is higher the customer
may or may not be expected to pay the difference prior
to the replacement being issued, that will be discussed
on a case by case basis should the need arise.
• If the RMA was booked within
the 14 days and like for like stock/any preferred alternative
(where applicable) cannot be made available within a
time frame to suit the customer then a credit note for
the cost of the returned goods can be made available.
Otherwise if like for like stock/any preferred alternative
(where applicable) cannot be made available within 30
days after our receipt of the returned goods then a
credit note for the cost of the returned goods can be
made available.
Data protection
We will only use the information that we collect about
you lawfully. If you do not want us to pass your information
to any third parties or you wish to stop receiving any
information about us or our services, please advise
by email. The personal information, which we hold, will
be held securely in accordance with our internal security
policy and the law.
We do not store your credit or debit
card details.
Customer Service
We believe we offer quality products through a professional
shopping experience however we recognise that there
may be occasions that you may have to query or complain
and offer this section to assist you to discuss your
dissatisfaction.
Our aim is to provide 100% customer
satisfaction however we recognise that there may be
times when this does not happen and we make a promise
to you that we will endeavour to deal with any issues
as promptly as possible. We will register your complaint
and keep you up to date with progress, and this will
remain open until you feel it has been satisfactorily
resolved.
Payment Security
We guarantee your security 100%, through Sage Pay your
payment details are protected.
When you shop at Tack Heaven we do
not store your credit card number on our system at all.
If you require a refund for a purchase we will issue
you a returns authorisation reference number and we
will ask you for all your details at the time of giving
you this reference.
If you are still concerned with regard to the Internet
then print of our mail order
form and post it to us together with a cheque for
the order balance including shipping at the following
address:
Tack Heaven
Tunfield Nursery
Hog Lane
Ashley Green
Nr Chesham
Bucks
HP5 3PY
Delivery
Delivery Address:
• Orders placed on this website
can only be delivered to mainland UK addresses. If you
wish to order an item for delivery to Northern Ireland,
the Republic of Ireland, the Channel Islands, Isle of
Man, Orkney, Shetland and Scottish Islands, BFPO addresses
or elsewhere please contact us and we will confirm if
we can deliver and shipping costs.
• Your order will automatically
be despatched to the delivery address that you supply
when placing said order. However in order to ensure
prompt delivery our courier may try to leave the goods
in the care of a neighbouring address where no-one is
available at the delivery address. If you would like
to specify particular neighbours that you do or don't
want the driver to try, or if you would like to request
that the driver only delivers to the address on the
parcel please contact sales@tackheaven.co.uk
ASAP after the order is placed and before it is despatched.
• Once you have placed an order
if you foresee any problems with this delivery arrangement
please contact us ASAP. We will always try to help but
the options are wider and more favourable prior to goods
leaving our hands and going into the control of a third
party.
Cut off times:
• Orders are usually despatched
within 1-3 days of the order date.
• We do not deliver at weekends
or on bank holidays, only on working days during typical
working hours (8am to approx 5:30pm.) Orders placed
any time on Saturdays, Sundays or bank holidays will
also be processed, picked, packed and despatched on
the following working day.
• Please note that from time
to time there are also some working day exceptions to
the 1-3 day despatch rule as not all stock is immediately
available all of the time. Please refer to individual
product availability notes for variations. If this is
the case we will contact you within 24hrs of the order
date by email.
Delivery Times:
• Our standard despatch package
is next day delivery. Your order will normally be delivered
to you some time on the next working day following its
despatch from us. Whilst almost 100% of deliveries are
achieved within this time, our courier does not guarantee
this turnaround period and a very few deliveries may
be subject to delay.
Delivery Procedures:
Lightweight items sent out by Royal
Mail Recorded Delivery
• Deliveries will be attempted
some time on the first working day following the despatch
of the goods. For example if goods are sent out on a
Friday a delivery attempt will be made on the Monday.
• It is vital that someone is
available at the delivery address for this attempt.
If no-one is available no further attempt will be made,
but rather a card will be left saying that an attempt
has been made and that the item is being held for you
to collect from your local Royal Mail depot.
• Delivery to any alternative
address/person supplied by the customer will be treated
as delivery to the customer: once a signature has been
obtained neither we nor our courier accept responsibility
for the safety of the goods. Many of our terms and conditions
refer to the date of receipt of goods: date on which
goods are signed for (whether by the customer or someone
else at any delivery address supplied by the customer)
is the same as date of receipt of goods.
Items sent by our courier
• There will be an attempt made
to deliver your order on the following working day after
it has been despatched. For example if goods are sent
out on a Friday the first delivery attempt will be made
on the following Monday. This attempt at delivery and
any subsequent attempts you are entitled to as part
of your p&p payment will only be made to the delivery
address you have supplied prior to despatch of goods
unless the driver opts to attempt delivery to a neighbour
(see points below in this section for further information).
• If on the first delivery attempt
no-one is available to take receipt of the goods the
courier can carry out one further attempt.
• If on the first delivery attempt
no-one is available to take receipt of the goods the
courier should leave a calling card, detailing contact
details for your local City Link depot. If you then
contact your local depot they will be pleased to organise
that final delivery attempt for you. That final attempt
will only be carried out on a working week day and must
also be carried out within five working days of the
original delivery attempt. If the depot does not hear
from you in time to arrange the final delivery attempt
within five working days of the original delivery attempt
then you will forfeit your right to the final delivery
attempt.
• It is vital that someone is
available at the delivery address for at least one of
these allotted delivery attempts, as only these are
covered by the original p&p costs you pay. If no-one
is available for any of the allotted attempts no further
attempt can be made without further payment being made
by the customer. Unfortunately the courier requires
further payment from us in these circumstances which
has to be met.
• Our courier will not leave
a parcel in a ‘safe place’ if no-one is
available at the delivery address: all items have to
be received and signed for by someone at the delivery
point.
• Please note: in order to ensure
prompt delivery our courier may try to leave the goods
in the care of a neighbour where no-one is available
at the delivery address. If you would like to specify
particular neighbours that you do or don't want the
driver to try, or if you would like to request that
the driver only delivers to the address on the parcel
please contact sales@tackheaven.co.uk
ASAP after the order is placed and before it is despatched.
• Delivery to...
a) a neigbouring address (either directly
supplied or not vetoed by the customer) or
b) an alternative address / person
directly supplied by the customer
...will be treated as delivery to the
customer: once a signature has been obtained neither
we nor our courier accept responsibility for the safety
of the goods. Many of our terms and conditions refer
to the date of receipt of goods: date on which goods
are signed for (at any legitimate address as outlined
above) is the same as date of receipt of goods.
• Options for receiving a parcel
if all allotted delivery attempts are made without success
are as follows:
1. You can collect the parcel yourself
from the local depot. More information as to how to
go about this is provided on the calling card the courier
leaves when no-one is available to receive the goods.
If you wish you may exercise this option after the first
failed delivery attempt, you need not wait for further
attempts to be made.
2. Further delivery attempts can be
booked through us. Please note those allotted attempts
as set out above are the only ones which are covered
within the p&p you pay for your order to be delivered
to you. Further attempts at delivery are charged at£6.95
+ £2.50+ VAT for a delivery within the same post
code and £6.95 + £7.50 + VAT to other post
codes (these are charges we incur from the courier and
which we must cover.)
• Our courier will retain a package
for five working days following the first attempt to
deliver; following which it will be automatically returned
to us. If this happens we incur further charges from
City Link, and will therefore require extra payment
from you to cover those costs. Furthermore we will not
re-issue those goods unless both the return costs and
new outward p&p costs are paid.
Problematic Deliveries:
Signature on delivery of
order unavailable/order refused/order not collected
:
• If an order is deliberately refused entry at
the delivery address (otherwise than by reason of circumstances
under control of Tack Heaven)
Or if
no-one is available to sign for the
goods on any of the delivery attempts
Or if
no attempt is made by the customer
to contact his/her local depot to arrange a final delivery
attempt within the time specified (see delivery procedures
above)
and
the goods are not collected from the
local courier depot within the time specified (see delivery
procedures above) and are therefore auto-returned to
us
Then
the customer will be held liable for
both the outgoing and return shipping costs of the order.
These costs will be deducted from any refund that is
processed following our receipt of those auto-returned
goods. Exceptions will be made where a prior establishment
of right of refusal/cancellation has been obtained by
the customer from Tack Heaven.
Late/Lost orders:
• These delivery times are not guaranteed. Whilst
almost 100% of deliveries are achieved within the specified
time a very few deliveries may be subject to delay or
loss. We do our utmost to avoid this, and to chase up
and resolve as quickly as possible unavoidable problems
which may occur.
• Although you are welcome to
contact the courier direct in cases of lateness we are
happy to do so on your behalf. If your delivery does
not arrive on time / at all please let us know as soon
as possible. Failure to do so may affect your right
to claim, where applicable, for any lateness or loss.
We are required by our courier company to put in any
claim for lateness or loss within 7 days of the date
of despatch.
Lightweight items sent out by Royal
Mail Special or Recorded Delivery
• If your goods sent by Royal
Mail have not arrived on the next working day following
despatch please feel free to report this to us. However
the Royal Mail require us to allow 15 days from the
date of despatch before they will declare an item lost,
rather than simply pending delivery still.
• Unfortunately this means that
we cannot immediately issue replacements or refunds
for items sent by Royal Mail which do not arrive on
time. Once the 15 days have passed if goods have still
not arrived we can obtain an official declaration from
the Royal Mail that the item is lost rather than simply
delayed. At this point we are able to issue replacements
or refunds.
Cancelling an Order
• Please note: the following
is a guideline to cancellations made simply because
you have changed your mind about purchasing the product.
If there is another reason for wishing to cancel the
order please refer to the details about returning goods
in our Help section.
• You have the legal right to
cancel your order at any time prior to despatch or within
7 working days following the delivery of the order to
you. However, Tack Heaven has extended that time frame
for their customers and will accept an order cancellation
within 14 days of order delivery.
• Should you wish to cancel an
order please inform us ASAP and obtain confirmation
of receipt of cancellation. I'm afraid we cannot accept/action
cancellations that we have not formally acknowledged
receipt of.
• If your order is cancelled
and the cancellation is acknowledged before goods are
despatched we'll action ASAP a refund of any sum that
has been paid by you or debited from your credit card
for the goods, including shipping charges.
• If you cancel your order and/or
the cancellation is acknowledged after goods have been
despatched but within 14 days of your receipt of said
order we will need you to follow our general returns
procedures: please refer to the details on returning
goods as unwanted/unsuitable in the returns part of
our Help section. In such a
case we'll action a refund within 5 working days of
our receipt of returned goods of any sum that has been
paid by you or debited from your credit card for the
goods, but NOT including shipping charges.
• Refunds will usually be processed
by Tack Heavens staff on the Sage Pay website. At the
time this is actioned you should receive a credit process
confirmation e-mail from Sage Pay. Following this it
can take up to 2 weeks, but usually takes no more than
3 to 4 working days, for that credit to appear on your
account. Tack Heaven cannot be held accountable for
cases where credits have been made to your card issuing
bank by Sage Pay, but the bank systems subsequently
delay the credit appearing against your account. When
the credit appears it will be in the name of Sage Pay,
not Tack Heaven.
Deliveries to Ireland or Rest
of the World
Please contact us and we will advise you of the cost
Warranty
• All goods supplied by Tack
Heaven are warranted free from fault for 3 months from
the date of receipt by the customer (unless otherwise
stated). This warranty does not affect your statutory
rights as a customer. If goods develop a fault during
the 3 month warranty period you should follow the returns
procedure outlined in the Returns Information section
of the Help pages.
• The warranty conditions do
not apply to any fault arising from fair wear and tear,
wilful damage, accident, negligence by you or any third
party, use otherwise than in accordance with its intended
use, failure to follow the Supplier’s instructions,
or any alteration or repair carried out without the
Supplier’s prior written approval.
• Any applicable collection of
faulty goods and/or delivery of repaired/replacement
units under warranty will only be made from/to addresses
on the UK mainland (as per the delivery of the original
purchase.) In the event that you need to return an item
under warranty from outside the UK mainland you will
need to make your own separate arrangements & payment
for shipping to and from the UK mainland.
• A replacement item issued under
warranty is not a new order and will
not have a separate warranty beginning from the date
of receipt. Instead a replacement item counts as a "continuation
in the life cycle" of the original purchase, covered
for the warranty period remaining on the original purchase.
Website Content & Information
Control
• Unless otherwise specified,
the materials on this Web site are directed solely at
consumers who access this Web site from the United Kingdom.
Tack Heaven makes no representation that any product
referred to in the materials on this Web site is appropriate
for use, or available, in other locations. Those who
choose to access this site from other locations are
responsible for compliance with local laws if and to
the extent local laws are applicable.
• Tack Heaven will take all reasonable
precautions to keep the details of your order secure;
we will not be liable for unauthorised access to information
supplied by you.
• Tack Heaven has taken every
care in the preparation of the content of this Web site,
however we cannot guarantee uninterrupted and totally
reliable access to this Web site and so, therefore,
cannot guarantee that the information will always be
completely up to date and free of mistakes. To the extent
permitted by applicable law, Tack Heaven disclaims all
warranties; express or implied, as to the accuracy of
the information contained in any of the materials on
this Web site and will accept no liability for any loss
or damage arising as a result of problems with access.
• Product images are for illustrative
purposes only.
General
• Our liability in contract,
tort (including negligence or breach of statutory duty),
misrepresentation, restitution or otherwise, arising
in connection with the performance or contemplated performance
of this agreement shall be limited to the price paid
for the goods and/or related shipping charges where
applicable.
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